Shipping Overview

  • Distribution Hub: All orders are efficiently dispatched from our primary facility in Markham, Ontario.
  • Service Coverage: We proudly offer nationwide shipping across Canada. International shipments are coming soon.
  • Estimated Delivery Times:
    • Regional Deliveries (Ontario and Neighboring Areas): Expedited delivery service 1-3 business days
    • Extended Regions (Including British Columbia, Alberta, East of Quebec): 3-5 business days
    • Maybe adjusted for seasonality


Shipping Charges

  • Free Shipping: Available on orders exceeding $25 (before tax)
  • Standard Shipping Fee: A fixed rate of $9.99 plus HST is applied to orders under $25.
  • Remote Area Surcharge: Orders to remote destinations may incur supplementary shipping fees.

 

Address Accuracy

  • Address Verification: Customers are required to ensure the accuracy of their shipping address to prevent delays and potential additional charges.

 

Order Discrepancies

  • Issue Reporting: Please report any discrepancies (damaged, defective, or incorrect items) within 72 hours of delivery.
  • Required Details: Include your order number, photographic evidence, and a concise description of the issue for prompt assistance.

 

Return Policy

  • Return Requests: Should you need to return an item, please contact us within 14 days of delivery.
  • Condition for Acceptance: Returns must be in their original, unopened condition, except in cases of product defects.
  • Return Shipping Responsibility: Customers are responsible for return shipping costs, except in instances of company error.
  • Refund Processing: Refunds will be processed following the receipt and verification of the returned item.

 

Refund Timing

  • Standard Refund Time: Refunds typically appear on your credit card or original payment method within 5-10 business days after processing.

 

Chetty’s Quality Guarantee

  • Our Commitment: At Chetty’s, we don’t just sell hot sauce; we’re passionate about delivering a product that enhances your meals and moments. Our sauces are crafted with care, ensuring each bottle meets our high standards of taste and quality.
  • Beyond the Product: We believe in providing a customer experience that’s as exceptional as our sauces. Whether it’s handling your queries, addressing concerns, or managing returns, we’re here to ensure your experience with Chetty’s is seamless and satisfying.
  • Your Satisfaction: Our Priority: We stand behind every bottle of Chetty’s Hot Sauce. If you’re not completely satisfied with your purchase, we’re committed to making it right.

 

Need Order Assistance?

For any questions, issues, or return requests, please do not hesitate to contact our dedicated support team at fulfillment@lcgfoods.com. We are here to assist you with any aspect of your order experience with Chetty’s Hot Sauce.

Office, Production, Retail

1035 Metro Rd. N
Keswick, Ontario L4P3E9

Phone & Hours

1-800-479-8547
Mon-Fri: 10am-5pm

Chetty’s Inc Ⓒ 2005 – 2024

Established In 2005, Chetty’s Hot Sauce Became One Of The Original Hot Sauce Companies In All Of Canada. After Nearly Two Decades, Chetty’s Hot Sauce Still Remains As One Of The Top Selling Hot Sauces In All Of Canada.